Customer Support

Technical Support

Support for FireRight brand controls ended January 31, 2021. Warner Instruments will no longer provide updates, technical support, or factory repair services for these products. Users are encouraged to migrate to a modern control system, as needs arise. Consult the original manufacturer of your equipment (kiln, chamber, or etc.) for current replacements choices and recommendations, or check this out.

Knowledge Base

An easy-to-use archival Product Information Database including trouble shooting, specifications, tech memos, warranty information and frequently asked questions. Click here.

Kiln-Sitter Assistance

FireRight controls are often found on kilns which are also equipped with the KilnSitter, a mechanical, cone-actuated shut off device. We do not manufacture, and are not able to support that control. Although the original manufacturer is no longer supporting the product, a similar control, with interchangable parts, is now offered by Skutt Ceramic Products (archived). Check their web site for information, and a list of supporting dealers, distributors, and repair service providers.

Other Resources

We are not able to offer support for kiln-related questions, or knowledgable suggestions related to ceramics, pottery-making, kiln firing, and so on. For assistance of this kind you might wish to visit Ceramic Arts Daily website, or browse the archived clayart discussions.